Section one is Evaluate and Establish Customer Environment and Plans which include current customer environment, e.g. Servers, middleware, applications, Systems management, Networking, interaction with other systems, Power etc. This section also include the original contact issue in order to develop a total solution with the greater customer benefit, in typical and large, complex opportunities. Using of customer environment to offer credible recommendations to improve the customer efficiency. Further it involves System x family features, architectural advantages that are relevant to customer environment and plans, Current customer environment and competitive offerings at level consistent with customer audience. Also this section deals with networking concepts, products and management options and applies to the customer environment. This section also include key architectural and component differences of the Storage subsystem models, Solve customer business problems using tools, methods, resources and processes, virtualization and relate to customer requirements, specific solutions and apply to customer environment, e.g. In-Memory Database, VDI, Big Data, Technical computing, Cloud and further it includes high level discussion of the PureFlex and Flex Systems family and comparison with the System x family
Section two of 000-156, System x Server Family Technical Support V1 exam is about Apply Information / Installation Planning / Migration Considerations which consist of customer business problems using tools, methods, resources and processes. Position benchmarks as part of a total solution, accurate solution including hardware, software, and services which are based upon the needs and expectations of the customer, areas of risk, discuss with the customer, Business Partner, the IBM team, and other relevant parties, implementation of plan with the customer. This section further includes proper physical environment for deployment, functions and options of System Director and ToolsCenter, FastSetup, and BoMC, configuration of IBM's hardware management solutions, centrally managed IBM System x tool to verify UEFI, firmware level, and diagnostic version level and update.
Section three is Installation and Post Install Support which includes tuning for performance optimization, troubleshooting on installation and other configuration related problems, customer support plan and problem escalation procedures, and the diagnostic features available on System x and Blade servers.
The exam information for this 000-156, System x Server Family Technical Support V1 exam include fifty seven numbers of questions that are to be answered in the time duration of seventy five minutes. The passing score that is needed to get the certification is seventy one percent. The exam will be conducted in English language. It is to be noted by the candidate that this exam include fifty seven scored item whereas five unscored items.
For this 000-156, System x Server Family Technical Support V1 exam it is highly recommended by IBM that the candidate should thoroughly go through the exam objectives (which are discussed above) of this exam regardless of the experience level one holds. Along with this, candidate should asses any learning gaps and also should use the training resources in order to be fully prepared for this exam.
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