The HP2-N35, Selling HP IT Service Management Solutions exam comprise upon five sections or topics which are discussed below along with the percentage of each topic. These percentages of each topic basically indicate the area that is covered by that topic in the exam that is the higher the number, the more likely are the questions to be seen in exam of that particular topic.
The fundamental business challenges involved in ITSM this covers about twenty percent of the exam it deals with the common business challenges associated with ITSM, and common business challenges specific to the service management, asset management, CCRM, and SACM. The identification and description of major IT processes, base term and metric involved in service management, asset management, CCRM and SACM.
Understanding the customer section is of four percent in the exam which covers the key customer personas that are involved in ITSM and their responsibilities, and also involved in service management, asset management, CCRM, and SACM and their responsibilities. The key HP value statement that will resonate with the different personas involved in the service management, asset management, CCRM, and SACM.
Understand the value of HP software's ITSM solutions to customers section, covers thirty six percent of the exam including HP software addresses to the challenges relating to ITSM, and to specific customer's challenges that are related to service management, asset management, CCRM, and SACM, the value proposition for the HP software's ITSM solution, and for the HP software's service management, asset management, CCRM, and SACM.
Understand the capabilities of HP software's ITSM solutions section covers about twenty two percent, it includes the key capabilities of HP software's ITSM solution that help the customer achieve their goals, the differentiators when discussing the capabilities of HP software's ITSM solutions, and service management, asset management, CCRM, and SACM. This section further includes description of the specific capabilities of the HP software's service management, asset management, CCRM, and SACM.
Sales approach section covers eighteen percent which include HP software's service management, asset management, CCRM, and SACM are licensed, implementation options available for the HP software's service management, asset management, CCRM, and SACM. It also includes major competitors list and what differentiates HP software's approach to business challenges from its competitors.
This exam HP2-N35, Selling HP IT Service Management Solutions comprises upon forty five number of items which consist of the type that includes multiple choice (single response), and multiple choice (multiple responses). The time allowed for this exam is seventy five minutes that is around one hour and fifteen minutes for the candidates to complete this exam. The passing score that is required for this exam is seventy percent.
It is strongly recommended that candidate should have training, review of course outline and additional study material and sufficient experience on field that is the candidate should have at least six month experience in selling HP Software IT Service Management products and solutions prior taking of this exam.
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